AR Supervisor

India

• Organizes, directs, and monitors daily activities of Account Receivable Team Leads Onshore/Offshore as it relates to Insurance Follow-up/Revenue Cycle Management
• Distributes workload to team, monitors and reviews performance.
• Monitors and analyzes productivity of Account Receivable Team Leads completes employee evaluations for Team Leads.
• Fields questions from Team Leads as well as offshore vendor.
• Establishes procedures, prepares, and coordinates schedules, and expedites workflow.
• Prepares reports and correspondence as needed.
• Manages QA/Productivity for both onshore/offshore AR team is completed timely and communicated to management team.
• Compile’s status and work-volume reports for management
• Interviews, trains, motivates, and rewards Account Representatives
• Manages disciplinary personnel issues and escalates accordingly.
• Possesses and maintains thorough knowledge of the medical billing industry.
• Possess thorough knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms
• Maintain confidentiality at all times; adhere to HIPAA and PHI Guidelines
• Assists with the implementation of policies and procedures necessary to comply with federal, state, and third-party regulations which govern billing and collection activities for physician services.
• Creates/Updates all pathways relating to AR as needed and provides to AR Management Team/Staff.
• Prepares for weekly call with offshore vendor to review issues and provide resolution/guidance.
• Performs Account Representative duties as needed.
• Performs other related duties as assigned by management.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Qualifications
 

• Bachelor’s degree (B. A.) or equivalent, two to four years related experience, or equivalent combination of education and experience
• 2+ years’ experience as a Supervisor
• Related training/experience (preferably within the past five years)
• Knowledge of Medicare, Medicaid and Managed Care guidelines
• Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs
• Excellent interpersonal and organizational skills
• Strong leadership, independent thinking and decision-making skills
• Strong organizational, problem-solving, and analytical skills
• Excellent oral and written communication skills
• Ability to communicate with all members of the health care team
• Ability to prioritize assignments
• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.